Privacy Policy

Effective Date: September 16, 2025

Zuppr (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile apps, and related services (the “Services”).

1. Information We Collect

When you use Zuppr, we may collect:

• Personal Information: Name, email, phone number, delivery address, and payment details.
• Account Information: Login credentials, preferences, and saved payment methods.
• Order Information: Purchase history, items ordered, delivery instructions.
• Device & Usage Data: IP address, device type, browser, app usage patterns, and cookies.
• Location Data: If you enable location services, we may collect your device’s GPS location for accurate deliveries.

2. How We Use Your Information

We use your information to:

• Provide and improve our Services.
• Process payments and fulfill orders.
• Communicate with you about orders, promotions, and updates.
• Personalize your experience and offer tailored recommendations.
• Detect fraud, ensure security, and comply with legal obligations.

3. Sharing of Information

We do not sell your personal data. We may share information with:

• Merchants & Delivery Partners: To fulfill your orders.
• Service Providers: Payment processors (e.g., Stripe), analytics tools, and cloud hosting providers.
• Legal Requirements: If required by law, regulation, or legal process.

4. Payments

All payments are processed securely through third-party providers such as Stripe or Apple/Google Pay. Zuppr does not store your full payment card details.

5. Cookies & Tracking

We use cookies and similar technologies to improve user experience, analyze traffic, and deliver targeted promotions. You can manage cookie preferences in your browser settings.

6. Data Retention

We keep your information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Depending on your region, you may have rights to access, correct, delete, or restrict use of your personal data. To exercise these rights, please contact us.

8. Security

We implement technical and organizational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

9. Children’s Privacy

Zuppr is not intended for children under 13 (or the minimum age required in your country). We do not knowingly collect information from children.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised effective date.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, you can contact us at:

Email: contact@vorsto.io